QUALITY MANAGEMENT AND PROCESS IMPROVEMENT

Six Sigma

Six Sigma training and consultancy is a synthesis of our long-term experiences with processes improvement and modern instructional methods for data skills. We provide our clients with services which are precisely adjusted to improvement opportunities of their company, the participants’ abilities and the management’s expectations. Our know-how in this area is being confronted with needs of the most demanding clients from banking, industry or service. More about Interquality’s approach to Six Sigma implementation is to be found here.

Six Sigma Green Belt

Six Sigma Green Belt qualified people are the main driving force for improving processes. Interquality prepares tailor-made Green Belt programs for its clients so that they would make the best of the improvement potentials within the company. The Green Belt course consists of three training modules in a total length of 7 to 15 days and for its completion the participants are required to present their individual projects. The program is concluded by a final examination. Successful candidates shall be certified as Six Sigma Green Belt. More information is to be found here.

Six Sigma Black Belt

The Sigma Black Belt training is a bold step towards a position in higher management. The program is designed for leaders and members of Six Sigma project team members and managers of companies, implementing Six Sigma. The contents of the training and the level of proficiency are in line with the ASQ (American Society for Quality) Body of Knowledge (www.asq.org) Participants apply the acquired knowledge and skills in improvement projects within their organizations. Successful candidates shall be certified as Six Sigma Black Belt. More information is to be found here.

Preparation for Six Sigma Black Belt Examination

Our experienced trainers are ready to prepare highly motivated people, who already are qualified Six Sigma Green Belts, for the international ASQ Six Sigma Black Belt examination. The program is individual which enables you to study while going to work.

ISO/TS 16949

We shall guide you safely through the pitfalls of the current requirements of the ISO/TS 16949 standard. The objective of this course is to align current practice with the requirements of customers, suppliers, auditors etc. Each participant will get answers to concrete questions not only from Manufacturing, but also Quality, HR or Purchasing. The course is intended for management and technical staff in the automotive industry for both: when they decide to create the system and also right before the certification audit.

Advanced Product Quality Planning – APQP

The intention of APQP is to:

Understand customer requirements fully and timely and be prepared that requirements will change
Effectively manage resources in order to fulfill customer requirements.
Mediate communication within the organization as well as with customers and/or suppliers

The content of this course - Advanced Product Quality Planning - is not only based on the APQP manual but it also introduces other ways of assuring the continual improvement, such as i.e. TOC (Theory of Constraints), recommended in QS-9000.

Production Part Approval Process – PPAP

This course is aimed to prevent problems with new product approval:

Formal deficiencies
Missing documents
Loss of future business

Production Part Approval Process – this course is based on explaining the requirements from PPAP manual, it especially focuses on understanding their meaning and practical application when filling in the PSW form.

FMEA – Failure Mode Effects Analysis

The FMEA analysis will enable reveal production process or service process risk, as well as risk associated with new product design. FMEA is a method which enables you to systematically search for such possible risks, evaluate them and suggest adequate possible solutions. Nowadays it is common i.e. in car industry, but it keeps being applied and is recommended i.e. in food processing industry within HCCP, and also in services – i.e. while evaluating the risk of clients’ possible complaints etc. During the process FMEA course a part of the training takes place on the shopfloor, during design FMEA a concrete product of the organisation is analyzed.

MSA – Measurement System Analysis

Measurement System Analysis determines, if a given measurement process is adequate for a given product or manufacturing process. In many cases MSA is surprisingly uncomplicated, while in other cases sophisticated statistical tools are needed. The course is designed in line with the third edition of the AIAG MSA manual and is delivered in a clear and comprehensible way, emphasizing concrete applications. During the course we not only address the issues of repeatability of the classical measurement instruments but also the automated measurement systems, visual control or testers. The participants shall plan, realize and analyse MSA for hands-on examples of variables and attributes measurement.

SPC – Statistical Process Control

Statistical Process Control helps to optimize the way we control processes in manufacturing as well as in nonmanufacturing applications – banking, telecommunication or healthcare. The two day basic SPC course will teach you practical ways for process analysis and how to design a rational process control pattern on the basis of this analysis. You shall draw your own Ishikawa diagram, perform your Pareto analysis, histogram and various types of control charts. The course is based on a series of case studies. Those may be prepared from the data provided by the client. Computers and modern data analysis SW are being used throughout the course. Follow-up consultancy with introduction and optimization of SPC is a standard part of this course.

DOE - Basics

The DOE basic course will show you the capability of this most powerful tool of process improvement. The participants shall plan, design, perform and analyse an experiment, where a real process is substituted by a computer based simulator. The two day course will answer the question, what we can expect from DOE in the practical work life and according to that to decide about next steps. Computers and modern data analysis SW are being used throughout the course. Frequently asked questions and answers about DOE are to be found here.

DOE - Practical Implementation

The enhanced DOE course shall teach the methodology of experiment planning, design and analysis. The course is divided in two parts. During the first part the participants, working in groups will plan and design an experiment within the real settings of their company. The basic skills and needed consultancy are provided on-line. In the second part the contributions of experiments, including economical contributions, are evaluated and next utilization of DOE is proposed. Computers and modern data analysis SW are being used throughout the course. The frequently asked questions and answers about DOE are to be found here.

ISO 9001:2008

We shall guide you safely through the pitfalls of the current requirements of the ISO 9001:2008 standard. The objective of this course is to align current practice with the requirements of customers, suppliers, auditors and managers. Each participant will get answers to concrete questions not only from Manufacturingor Operations, but also Quality, HR or Purchasing. The course is intended for management when they decide to create the system and also imediately before the certification audit.

ISO 9001/ ISO/TS 16949 Internal Auditor

This course will teach you to perform QMS audits in your organization. You will learn to:

Plan internal audits
Ask the right questions
Communicate efficiently
Work with documents
Write audit reports
Co-operate with other members of the audit team

The level of the course is always adjusted to the participants’ knowledge and skills – from the very beginners to the auditors who are already experienced in auditing according to the last edition of the standard specification. The course is completed by written examination and certification of successful candidates.

Determining manufacturing process capability

During this two day course, based dominantly on Interquality practical experience, the participants will learn how to analyse process capability in basic as well as complex and automated manufacturing processes. The challenges for such analysis are:

Highly non-normal measurement distributions
One-sided specifications
High subgroup-to-subgroup or within subgroup variability

You will learn to distinguish between the Cp, Cpk and Pp, Ppk capability indices. During the course we shall analyze the data, presented by participants from their own processes.

Product Liability

The requirement for product liability awareness is introduced by the automotive industry Q standards. The content of the course is based especially on QS-9000, VDA6.1, ISO/TS 16949, Zákon č. 22 Sb. (Czech Law) and the European Directive 98/27/EC completing 85/374/EEC “Product Responsibility“.

Laboratory/Testing Room Accreditation to ISO 17025

Do you wish to sell the results of your measurements and analyses? Do you wish to optimize the work of your laboratory? This Course will help you introduce a Laboratory Management System in line with the ISO 17025 and provide answers to the most frequent problems related. The added value of this course is on-site consultancy, which is provided.

Laboratory Measurement Evaluation, Working with Data

A client of a laboratory not only requires the result of a measurement, but also assessing its reliability – how much we can rely on it. During this course you will learn about what influences the results of a measurement and how to analyze such measurements.