RETRAINING

TRAINING PROGRAMMES ACCREDITED BY THE MINISTRY OF EDUCATION, YOUTH AND SPORTS

QUALITY TECHNICIAN

Classroom study, duration 123 hours
The successful participant shall be able to fulfi l a number of tasks in Quality, namely he/she shall:

understand the basic concepts in the fi eld of quality and be able to make use
of them in everyday practice,
be able to lead a team, to obtain, collate and process information from team
members,
understand Quality Management Systems, be able to interpret
the requirements of Quality Management Standards in the context of his/her
own organisation,
understand the concept of statistical thinking and interpretation of data, be
able to analyse manufacturing processes,
know the Czech Metrology Act and be able to fulfi l its requirements in
corporate settings,
know basic concepts of measurement and testing, be able to perform
a measurement system analysis and interpret the result,
know the requirements for the conduct of audits, be able to plan/implement a process
and product audit and evaluate the results,
be able to establish causes of nonconformities, implement and review corrective and preventive
action, be able to perform a design and/or process FMEA.

EFFECTIVE MANAGER

(in concordance with the management standards of the EU /Management Standards Centre) Classroom study, duration 138 hours The successful participant shall:

set attainable, measurable and concrete objectives,
be able to ensure smooth running of meetings,
manage team processes in order to attain goals effectively,
select management styles according to given situation,
motivate peers and subordinates effectively,
foster relationships while communicating, communicate clearly, provide effi cient feedback and
resolve confl ict,
understand assertiveness and utilise basic assertive techniques in practice,
know basic creative problem solving strategies and use them in practical settings,
be able to utilise process models,
master basic project management skills.